Dear Settlers,

We've identified an issue with our Support Ticket system, which means tickets will not reach us for the time being.

Rest assured that we're actively working to resolve this issue as soon as possible, and get the service back to full function.

In the meantime, if you have any issues or concerns, please try our other methods of contact such as the forums, social media or even a friendly poke in-game via a private message!

Happy Settling!
Your "The Settlers Online" Team

Dear Settlers,

Love is in the air, and that can only mean one thing: it's the start of our annual Valentine Event! Let's see what heart-throbbing new additions are in the newly published Dev Diary:

• Carnival Grounds: create new powerful production-boosting buffs!
  
• Classy Hotel: this new hybrid building both houses and replenishes your settlers!
• Ranger Watch Tower: help repopulate the local fauna on your island!
• Floating Storage: it's time to move your storage off-land!
• Fallen Star: a mysterious gift from above is ladened with Crystal Shards!

Read all the ins and outs of this year's Valentine Event in our Dev Diary!

Happy settling!
Your "Settlers Online" Team

Dear Settlers,

A game update is scheduled for Thursday. During this time, the game will be unavailable.

• Day: Thursday, February 9th
• Game Worlds: (1 - 2) Closed
• Start: Approx. 02:00 EST
• End:  Approx. 06:00 EST
• Adventures & Premium: Times will be extended

Read more about the version in our Change Log.

Happy settling,
Your "The Settlers Online" Team

Dear settlers,
This update includes the technical implementation of this year's Valentine's Event, which begins on Monday 13th!

Read more about the version in our Change Log.

Happy Settling,
Your "The Settlers Online" Team

Dear Adventurer,
Reports of pirate activity are increasing across your home island and the sea surrounding it; something must be done to protect your Settlers! Tackle pirate-themed adventures and take advantage of a +100% boost on all resources, refills, and experience points!

• What: Adventure Boost
• When: January 20th - January 30th
• Which: Island of the pirates, The Lost Skull, Mother Love, Secluded Experiments, Aladdin and the Beautiful Princess, Aladdin and the Oil Lamp, Sindbad and the Sea Snake, Sindbad and the besieged City, Split City in Summer

Happy settling!
"The Settlers Online" Team

Dear Settlers,

We will soon only support Ubisoft Connect accounts in order to ensure better support and a clearer access point to the game. If you are currently using Facebook accounts, please migrate them to Ubisoft accounts via your profile settings

Follow the "step by step" guide to migrate!

From 23.01.2023 on the login via Facebook will automatically redirect you to the migration page. It will no longer be possible to access the game without migrating.

Happy settling,
Your "The Settlers Online" Team

Dear Settlers,

A game update is scheduled for Wednesday. During this time, the game will be unavailable.

• Day: Wednesday, January 18th
• Game Worlds: (1 - 2) Closed
• Start: Approx. 02:00 EST
• End:  Approx. 06:00 EST
• Adventures & Premium: Times will be extended

A full change log will be made available soon.

Happy settling,
Your "The Settlers Online" Team

Dear settlers,
This update includes various fixes, as well as the event resource conversion for the 2022 Christmas Event!

Read more about the version in our Change Log.

Happy Settling,
Your "The Settlers Online" Team

Dear Settlers,

Today is the dawn of a New Year: a time to reflect and grow from the past year's experiences. It also marks a new beginning with good tidings, hope and peace! Here's to making 2023 a great year for all of our "The Settlers Online" players worldwide!

Happy New Year!
Your "The Settlers Online" Team

Dear Settlers,

Your townsfolk are gleefully singing carols under the sparkling Gift Christmas Tree, while your Settler families bask in the warming glow of the Christmas Market. It really is the perfect time of year. Just as you think it couldn't get any better, you notice some gifts under your Christmas tree from none other than BB_Santa himself!

Warm wishes for this festive season and happy holidays!
Your "The Settlers Online" Team