Dear Settlers,

Due to a server issue, customer support tickets sent between Nov 15th, 21:00 CET and November 17th, 12:30 CET may not have reached our Support team’s mailbox.

If you submitted a new ticket (or replied to an existing one) during this time period and do not receive a reply by Friday, November 18th at 13:00 CET, we kindly ask you to re-submit your request/reply. Our Support teams will respond as soon as possible.

Please note: Tickets opened or replied to outside of the aforementioned time period are not affected and don’t need to be re-submitted.

We apologize for any inconvenience.

Dear Settlers,

A game update will be conducted tomorrow, November 15th. This update will completely deactivate the Halloween Event.

• Day: Tuesday, November 15th
• Game worlds: Closed
• Start: Approx. 11:00pm PST (November 14th)/2:00am EST
• End: Approx. 3:00am PST/6:00am EST
• Adventures & Premium: Times will be extended

A change log has been posted here.

BB_Aeyline

The Settlers of your kingdom are ready to celebrate Veterans Day / Remembrance Day. Take some time today to honor the brave men and women of our countries.

Happy Settling!
BB_Aeyline

Dear Settlers,

Join us for the Weekly GM Event today, November 10th. 

• Zeus: 1:00pm EST and 8:00pm EST 
• Ares: 1:45pm EST and 8:45pm EST 

Five rounds. Four winners per round. Free gems.
Do you have what it takes? Play now or read the rules.

Happy Settling!
BB_Aeyline

Dear settlers,

The Forum Spotlight awards the most interesting and creative contributions our players have decided to share with us.

Congratulations to BabblyBrook from Zeus for winning 1,000 gems!

Check out the post on our forum

Thank you for this entry and congratulations on receiving 1,000 gems!
BB_Aeyline

Dear Settlers!

This December, new generals will become available during our Christmas Event. One of three can be acquired by opening a Christmas event calendar door.

Open large image

Check out all three of them on tsotesting.com. They are available at the Merchant for testing purposes. We are looking forward to receiving your feedback about them in the test server forum.

Happy testing!
BB_Aeyline

Dear Settlers,

Join us for the Weekly GM Event this Thursday, November 3rd. 

• Ares: 11:30am PDT/2:30pm EDT  
• Zeus: 12:15pm PDT/3:15pm EDT  

Five rounds. Four winners per round. Free gems.
Do you have what it takes? Play now or read the rules.

Happy Settling!
BB_Aeyline

Dear Settlers,

In his latest Dev Blog entry, BB_Alex (Game Design) reveals how Excelsior came into being, why its color scheme hasn't been changed, and what future plans look like.

Did you know that the first design document for Excelsior was created in 2014?
Find out more interesting details in our forum!

BB_Aeyline

Dear Settlers,

Along with our partner, Paysafecard, we offer you a special opportunity to get coveted Gems for The Settlers Online during the month of October. From October 31st to November 14th, you will find a special package in our Gem shop that comes with an exclusive 50% Gem bonus. Each player can purchase this package once.

WIN A FIVE EURO PAYSAFE CARD CODE
150 players who are active during the bonus time frame will win a 5 Euro Paysafecard code. The winners will be contacted via message in-game. Enjoy your shopping tour and have fun spending the Gems!

Your “The Settlers Online" Team

Dear settlers,

The Forum Spotlight awards the most interesting and creative contributions our players have decided to share with us.

Congratulations to Evil_J from Zeus for winning 500 gems!

Check out the post on our forum

Thank you for this entry and congratulations on receiving 500 gems!
BB_Aeyline